Refund policy
At Casa Salmaa, every piece is carefully selected to bring beauty and meaning to your home. Please review the policy below before completing your purchase.
Exchanges Only
We do not offer refunds. Eligible items may be exchanged for store credit only.
Exchange Window
Exchanges must be requested within 18 days of the original purchase or delivery date. Items received outside this window will not be eligible for exchange.
Store Credit
Store credit issued from an exchange must be used within 60 days. After 60 days, unused store credit will no longer be valid.
Condition Requirements
To be eligible for exchange, items must be:
● Unused and unwashed
● In their original packaging, with any tags still attached where applicable
● Free of damage or alteration after purchase
We are not responsible for items that break or are damaged after they have been sold.
Vintage Items
All vintage pieces are sold as-is, in the condition shown in their listing photographs. Vintage items may show subtle signs of use, which we believe is part of their unique character and beauty. We carefully source our vintage pieces with the goal of minimal wear, but some patina, age marks, or imperfections are to be expected and are not grounds for exchange.
How to Initiate an Exchange
Email us at shalom@casasalmaa.com to begin the exchange process. Customers are responsible for return shipping costs, or you may drop the item off in person at our boutique.
Ship returns to:
Casa Salmaa
968 Lexington Avenue
New York, NY 10021
Processing Time
Once your return is received at our store, please allow 4-6 business days for it to be processed. Store credit will be issued to you via email or in-store once the return has been reviewed and approved.
Items Damaged During Shipping
We pack with every intention and care to ensure your order arrives safely, but unfortunately at times damage occurs in transit beyond our control.
For orders protected with Route (added at checkout): File your claim directly with Route at route.com/claim. Route processes reimbursements within a few business days.
For orders without Route protection: Email us at shalom@casasalmaa.com within 48-72 hours of delivery with the following:
● A photo of the shipping box (exterior)
● A photo of the inside of the shipping box, including all packaging materials
● A photo of the damaged item
Please retain the damaged item and all packaging until your claim is resolved, as the carrier may request an inspection. Carrier claims can take several weeks to resolve and are not guaranteed — we recommend keeping Route protection at checkout for faster, more reliable resolution.
Damage claims submitted outside the 48-72 hour window may not be honored.
Local Delivery & In-Store Pickup
Local Delivery
For deliveries to addresses without a doorman, please include specific delivery instructions at checkout to ensure your order reaches the correct location. Casa Salmaa is not responsible for items that go missing due to insufficient delivery directions.
Third-Party Pickup
If you arrange for someone else — a courier, friend, family member, or personal driver — to pick up your order from our store, Casa Salmaa is not responsible for the item once it has left our store. Please ensure you trust the person you've designated for pickup.