Shipping policy

Thank you for shopping with Casa Salmaa. Below you'll find everything you need to know about how we ship your order.

Processing Time

Orders are typically processed and shipped within 2-3 business days. During holidays or busy periods, processing may take slightly longer.

Urgent Orders

If your order is needed by a specific date, please contact us as soon as possible. We will do everything we can to expedite your order and meet your timeline. Reach us at:

●      Phone or text: +1 (929) 286-7673

●      Email: shalom@casasalmaa.com

Shipping Methods & Rates

We offer a range of shipping options at checkout, with rates calculated in real time based on your delivery location, the weight and size of your items, and your chosen delivery speed. Options may include standard ground, expedited, and express services through major carriers.

We currently ship within the United States only. If you are interested in having something shipped outside of the U.S., please email us at shalom@casasalmaa.com.

Package Protection

All orders include Route Package Protection at checkout, automatically added at a small fee based on your order total. Because many of our pieces are fragile or one-of-a-kind, we strongly recommend keeping this coverage — Route covers damage, loss, and theft during transit, and processes claims directly within a few business days. You may opt out by unchecking the option at checkout, but recourse for transit issues will then be limited to the carrier's standard claims process, which can take several weeks and is not guaranteed.

We pack with every intention and care to ensure your order arrives safely, but unfortunately at times damage occurs in transit beyond our control.

If your package arrives damaged or doesn't arrive at all:

●      With Route protection: File your claim directly with Route at route.com/claim. They'll process your reimbursement within a few business days.

●      Without Route protection: Email us at shalom@casasalmaa.com within 48-72 hours of delivery with photos of the exterior box, interior packaging, and damaged item. Please retain all packaging until your claim is resolved.

Damage claims submitted outside the 48-72 hour window may not be honored.

Local Delivery

We offer local delivery within select areas of New York City. Please look for the local delivery option at checkout to confirm availability for your address.

In-Store Pickup

You may also pick up your order at our boutique at no cost:

Casa Salmaa

968 Lexington Avenue

New York, NY 10021

You will receive an email when your order is ready for pickup.

Tracking

Once your order has shipped, you'll receive a confirmation email with tracking information.

Lost or Stolen Packages

For packages with Route protection that are lost in transit or stolen after delivery, file a claim directly with Route at route.com/claim. Route will process your reimbursement within a few business days.

For orders without Route protection, packages marked as delivered but not received are subject to the carrier's review. We're happy to assist with documentation, but Casa Salmaa is not responsible for items lost or stolen after delivery has been confirmed. For packages lost in transit (not yet marked as delivered), please contact us at shalom@casasalmaa.com so we can help you initiate a carrier claim.

Gift Orders

If you're sending an order as a gift, check the "This order is a gift" option in your cart and add a personalized gift message. Prices are not shown on our packing slip, so the recipient won't see what was paid.